Items can be returned within 30 days of receipt of delivery using our customer service # 1-833-505-3009 or email us at [email protected].
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 4-5 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. Naturae Decor will automatically refund up to $15 for return postage costs on receipt of the item. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.